training volunteers based on Skill Cup
We received 177,000 applications from over 120 countries, from which we had to select the number we needed. But then the volunteers still needed to be trained, because they had to work in more than 20 functional areas.
According to FIFA requirements, training had to be accessible and innovative, so the blended learning format became the ideal format, that is, combining face-to-face training and self-study on smartphones.
Volunteer Director of the 2018 FIFA World Cup
To organize distance learning for tens of thousands of volunteers, an IT solution was required that, on the one hand, would contain a large amount of interactive educational content in Russian and English, and on the other hand, it would work smoothly outside of training centers, and ideally would be available to volunteers in any place and anytime on their smartphones.
For mobile learning, it was necessary to create original content about the history of football, philosophy and values of the Championship, as well as volunteer competencies, health and safety, rules for communicating with players, interaction with the media and others, and present it in an accessible and effective form.